FAQS and Other Information - See Kai Run | Baby Shoes, Toddler Shoes, Kids Shoes. Pre-walkers, First walkers, Sandals, Shoes, Boots. Australia, New Zealandbaby shoes, toddler shoes, infant shoes, kids shoes, booties, pre-walkers, infant footwear, kids sandals, kids sneakers, kids trainers, childrens shoes, kids boots, first walkers, crawlers, Smaller by See Kai Run

FAQS and Other Information

Firstly if you have any questions at all in relation to your order, See Kai Run shoes please check out this FAQ before contacting info@seekairun.com.au

Do you offer any discount or promotional sales?

From time to time we will run promotions or offer discounts. Sign up and register to be notified of these the minute they happen.

 

What happens if you run a promotion just after I have bought a pair of shoes at full price?

seekairun.com.au offers a one-time price adjustment within 7 days from invoice date unless otherwise stated, for items purchased from seekairun.com.au or our bricks and mortar store at 81 Gamon Street Yarraville VIC 3013. Shipping charges are not eligible for price adjustments. If an eligible item you have purchased in the last 7 days has changed in price on seekairun.com.au please email us at info@seekairun.com.au for assistance. Please note: You must have been a member at time of the purchase for the price adjustment to apply during members’ only specials.


Do you offer Gift Vouchers?

Yes. Please check the Gift Voucher link in our Go Shopping! Menu.

 

Can you Gift Wrap and send to someone else?

Certainly. Just tick the box where indicated when completing your order. A charge of $3.50 is made for gift wrapping – where indicated let us know what personalised message you would like to include and who you would like your gift sent to.

 

Which payment methods do you accept?

We accept VISA, Mastercard, Cheque or Bank Transfer. Please note that in the case of a cheque or Bank Transfer the funds will have to be cleared before we can ship your order therefore this will result in a slight delay.

 

Feedback

We value your comments, suggestions and feedback and love to hear what designs you would like to see, feel free to drop us a note info@seekairun.com.au and let us know!

 

How do I know which shoe and size to get?

Easy! Check out our Which Shoe is For You? Guide as well as our Sizing Chart. Always remember that all of our shoes are in US sizes and as a general guide US sizes are one size larger than Australian.

 

How secure is your site if I order by credit card?

We use Thawte to ensure your details are kept secure.

COLOUR REPRESENTATION

See Kai Run strives that it’s website graphics will be as representative as possible, however computer settings vary. In any event, we are not responsible for any colour discrepancies and colours not as expected do not constitute faulty goods.

PRICING

All prices are in Australian dollars and include GST. See Kai Run reserves the right to amend prices at any time.

GIFT VOUCHERS

You are able to buy a See Kai Run Gift Voucher here.

To redeem, simply order using the Go Shopping link and when it comes to payment method enter your Gift Voucher amount and code. If there is more to pay we will tell you. If there is less, we will update your account accordingly.

All Gift Vouchers are redeemable for 9 months, which covers our Spring/ Summer range and our Autumn/ Winter range.

YOUR PRIVACY

We absolutely respect your privacy. Any information provided to us is only ever used to process your order and contact you with our news (if you have registered with us or ticked this box on ordering). We will never ever give your information to a third party, unless required by a court of law.

If you do not want to be part of our subscription service then there is an unsubscribe link at the bottom of all our emails.

OUT OF STOCK

In some instances a product may sell out as we are processing your order. If this occurs we will contact you as soon as we become aware to see if you would like an alternative product or for us to cancel your order.

DISCLAIMER

See Kai Run reserves the right to amend any of the details contained herein at any time. We make ever effort to ensure that all information contained is accurate and true however cannot be held responsible for errors or omissions.

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