Full-priced items:you can return your shoes within five days of delivery for a refund, replacement or credit (excluding shipping costs). Sale items cannot be refunded except in the case of significant manufacturer's fault*. Sale items can be exchanged or credit notes provided. However, We do not accept returns or exchanges on discontinued items and final sale items, except in the case of manufacturer defect. Shipping charges and gift boxes are not refundable.
FINAL SALE ITEMS: All items marked as 'final sale' on the product description page OR discounted by more than 50% (including after any promotional discounts have been applied) are final sale items.
*Please check your order carefully upon receipt and notify us of any issues within five days of receiving your order. We do not accept claims for minor faults — for example a mark on the leather — after this time.
For all returns follow the steps below.
All returned goods must be unused, unsoiled and unworn.
The box (including tissue paper and shoe inserts) must also be included in a saleable condition.
Please take great care when your little ones are trying on our shoes to ensure they do so on a soft, clean surface. We reserve the right to refuse a return that is not returned in a saleable condition and does not meet these requirements. In such cases the item will be returned to you
The refunded amount (unless for faulty goods) will not include the shipping costs either to you initially or for the cost of returning the goods. If you purchased the shoes during a free shipping offer the cost of standard shipping will be deducted from the refund total.
In the case of a 'Free Shipping' offer, returns will be made minus the shipping charge unless the total value of purchased goods still exceeds the Free Shipping amount. If you have qualified for Free Shipping and the returned item/s brings the adjusted total of your order to under $150 then the $8.50 shipping cost will be deducted from your refund/ credit.
See Kai Run strongly advises that you use registered mail for all returns and cannot be held responsible for items lost in transit back to us.
Unless your shoes are faulty or incorrect, See Kai Run will not refund shipping costs on any returned or replaced goods.
Please note: Due to the differences in computer monitors, there may be some variation between the shoe colour viewed on your screen and the actual colour of the shoe. Unforunately this is beyond our control and we cannot accept claims that the shoe was 'faulty' because the colour on screen didn't exactly match the shoe colour.
Should you choose the wrong size we are happy to exchange . Please note: all associated postage costs are the responsibility of the customer. To help you select the correct size you are more than welcome to contact us on: 1300 249 849. We are available 10-4 pm, Monday to Saturday.
When you contact us to let us know your item is coming back, please request your exchange then, including the item requested as well as size. We will do our absolute best to accomodate you.
SIZING: Please ensure you have used our sizing guide to select the size. As each shoe brand uses its own lasts, estimating the size based on the size worn for other brands can lead to the incorrect size beig selected. Relying on measurements provided by other shoes stores can also cause errors in size selection, especially as many stores use UK shoe measurements whereas as our shoes are in US sizes.
FAULTY OR DAMAGED GOODS OR GOODS SENT IN ERROR:
Please check your goods immediately upon receipt.
In the event of a fault please take a photo of the fault and email it to firstname.lastname@example.org along with your order number.
We will gladly refund any shoes with a manufacturing fault or provide a replacement pair. Please note that while all care is taken in packaging goods for transit, ‘faulty goods’ does not include the box and/ or packaging and is specific to the goods only.
Please call (03 9689 9221/ 1300 249 849) or email us first to let us know and we will confirm your return. In all cases please use your order number as a reference. Unauthorised returns will not be accepted.
Return product unused, unworn and unsoiled via registered mail within 5 days of dreceiving your order. Keep an appropriate copy of your proof of postage as we cannot be responsible for goods that don’t reach us.
If at all possible, please include a copy of your invoice with your return.
Once we have received the goods in their original condition, we will then contact you to arrange a refund, credit or gift voucher. The refunded amount (unless for faulty goods) will not include the shipping costs either to you initially or for the cost of returning the goods (this includes refunds on 'Free Shipping' orders).